Veterinary Client Service Representative - Specialty & Referrals

ANIMAL EMERGENCY & REFERRAL CENTER OF MINNESOTA • Oakdale, MN

2d • $18 - $25 • Hybrid

About The Position

Animal Emergency & Referral Center of Minnesota (AERC) is seeking an experienced Specialty Client Service Representative to support its specialty teams and the clients and patients they serve. This hybrid role involves client service, specialty floor coordination, referrals support, and occasional ER front desk coverage. The representative will act as a key liaison between clients, specialty departments, referring veterinarians, and the hospital team to ensure smooth patient visits from arrival to discharge.

Requirements

• At least 3 years of client service experience.
• A high school diploma or GED.
• Excellent verbal communication and active listening skills.
• Strong organizational, multitasking, and time-management abilities.
• Confidence working independently while collaborating closely with a larger hospital team.
• Strong computer skills, including comfort learning or working within electronic medical record systems.
• The ability to communicate with empathy and professionalism when clients are experiencing stressful or emotional situations.

Nice To Haves

• Experience in veterinary medicine, human healthcare, or an emergency/specialty hospital environment.

Responsibilities

• Serve as the primary Client Service Representative on specialty floors.
• Welcome clients and coordinate patient intake and arrival with specialty teams.
• Facilitate the smooth progression of appointments, consultations, rechecks, and discharges.
• Schedule specialty consultations and recheck appointments.
• Collect and refund deposits as directed by specialty services.
• Receive and process medical records, radiographs, lab work, and other information from referring veterinary practices.
• Support the Referrals Office by managing incoming referrals, verifying documentation, and coordinating appointments.
• Provide backup support to the ER Client Service team when specialty and referrals coverage allows.
• Maintain clean, organized, and welcoming client-facing spaces.
• Communicate with clients compassionately and professionally, especially during stressful situations.

Benefits

• Client service is an essential part of patient care.
• Work alongside veterinarians, veterinary professionals, and specialty teams.
• Opportunity to build relationships, solve problems, and anticipate needs.
• Be part of a team that provides advanced veterinary care.
• Create an exceptional experience for every client and patient.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED