Veterinary Client Service Representative - Specialty & Referrals
ANIMAL EMERGENCY & REFERRAL CENTER OF MINNESOTA•Oakdale, MN
•$18 - $25•Hybrid
About The Position
Animal Emergency & Referral Center of Minnesota (AERC) is seeking an experienced Specialty Client Service Representative to support its specialty teams and the clients and patients they serve. This hybrid role involves client service, specialty floor coordination, referrals support, and occasional ER front desk coverage. The representative will act as a key liaison between clients, specialty departments, referring veterinarians, and the hospital team to ensure smooth operations from arrival to discharge.
Requirements
- At least 3 years of client service experience.
- A high school diploma or GED.
- Excellent verbal communication and active listening skills.
- Strong organizational, multitasking, and time-management abilities.
- Confidence working independently while collaborating closely with a larger hospital team.
- Strong computer skills, including comfort learning or working within electronic medical record systems.
- The ability to communicate with empathy and professionalism when clients are experiencing stressful or emotional situations.
Nice To Haves
- Experience in veterinary medicine, human healthcare, or an emergency/specialty hospital environment.
Responsibilities
- Serve as the primary Client Service Representative on specialty floors.
- Welcome clients and coordinate patient intake and arrival with specialty teams.
- Facilitate the smooth progression of appointments, consultations, rechecks, and discharges.
- Schedule specialty consultations and recheck appointments.
- Collect and refund deposits as directed by specialty services.
- Receive and process medical records, radiographs, lab work, and other information from referring veterinary practices.
- Manage incoming referrals, verify documentation, and coordinate appointments across departments.
- Provide backup support to the ER Client Service team when specialty and referrals coverage allows.
- Maintain clean, organized, and welcoming client-facing spaces.
- Communicate compassionately and professionally with clients, especially during stressful situations.
Benefits
- Client service is an essential part of patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
