Veterinary Client Service Representative / Receptionist

Nicholasville Road Animal Hospital • Lexington, KY

17d • $18 - $21 • Onsite

About The Position

Nicholasville Road Animal Hospital is a locally owned veterinary clinic in Lexington, providing reliable care for dogs, cats, and exotics since 1982. We are proud to provide comprehensive veterinary services for all pets, including exotic animals. Our experienced team of veterinarians and staff provide expert care and personalized attention to both pets and their owners. We are looking for a friendly, organized, and compassionate Veterinary Client Service Representative to join our team. This position is the first point of contact for our clients and patients and plays a vital role in delivering exceptional customer service while supporting our veterinary team. If you love working with people and their pets, and thrive in a fast-paced environment, we’d love to meet you.

Requirements

• High school diploma or equivalent required
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Comfortable working with computers and practice management software
• Ability to remain calm and professional in a busy environment
• Must be reliable and punctual
• Passion for animal care and client service
• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Comfortable being around dogs, cats, and other animals

Nice To Haves

• Previous veterinary or medical reception experience preferred

Responsibilities

• Greet clients and patients in a warm, professional manner
• Answer multi-line phones and schedule appointments accurately
• Manage other forms of electronic communication (i.e. Texting, Email, Fax)
• Check clients in and out, including processing payments
• Maintain accurate medical records and client information
• Communicate clearly with veterinarians and technical staff
• Manage prescription and food requests
• Keep the reception area clean and welcoming
• Provide outstanding client education and support

Benefits

• Paid Holidays
• Retirement Plan Matching
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Competitive pay
• Supportive Team Environment
• Scrub (Work Attire) Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED