Veterinary Client Service Representative - Call Center
About The Position
Pieper Veterinary is seeking kind, compassionate, and detail-oriented Call Center Client Service Representatives to join their team of veterinary professionals in their Specialty, Emergency and Primary Care practice in Middletown, Connecticut. The hospital is VECCS Level 1 Certified and includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Surgery, and Exotics, along with a full staff of experienced Emergency and Primary Care Veterinarians. The teams work closely together to deliver the highest quality of care. The ideal candidate will thrive in a fast-paced, high-volume setting, remain calm during emotional and stressful situations, and be able to handle patients on a leash or in a carrier. The company values collaboration and encourages input from all staff members.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Navigate client and interpersonal communication with skill and ease.
- Handle patients on a leash or in a carrier.
- Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Assist with other duties as needed and work effectively in a team-oriented environment.
- Deliver exceptional service.
Benefits
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
