Veterinary Client Service Rep (CSR)

Animal Health Partners•Henderson, NV

2d•Onsite

About The Position

The Veterinary Client Service Representative (CSR) at Seven Hills Pet Hospital is responsible for professionally administering all phone calls, answering client inquiries promptly and friendly, scheduling appointments, and recording messages. This role requires strong communication and client service skills, with considerable tact and diplomacy. The CSR will greet clients in a professional, friendly, and hospitable manner, check clients in, and discharge patients. They will accurately relay owner's account of the medical complaint(s) of the pet(s) to the healthcare team member who will be involved in treating the patient(s). The position involves collecting client fees, posting and recording payments, making change, processing credit card transactions, and running end-of-day transactions. Data input into the computer software system, opening and closing the practice, and performing a variety of clerical duties such as mailings, cleaning, organizing the reception area, and typing memos, correspondence, reports, and other documents are also key responsibilities. Regular attendance and timeliness are essential functions of this role. The ideal candidate has a positive attitude, loves animals, and desires to grow their career in the Veterinary Industry.

Requirements

Possession of strong organizational skills
Excellent verbal and written communication skills.
Exceptional interpersonal communication skills
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alphanumeric or subject matter headings
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Knowledge of computers and relevant software applications including GSuite
Ability to multitask
Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position
Frequently handling 30 pounds and occasionally handling 50 pounds
Often transports patients to weigh on scales
Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms

Nice To Haves

Love animals
Desire to grow your career in the Veterinary Industry

Responsibilities

Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, and recording messages.
Greet clients in a professional, friendly, hospitable manner - check clients in and discharge patients.
Accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions.
Input data into computer software system.
Open and close practice.
Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports, and other documents.
Frequently required to communicate with clients, team members and associates.