Experienced Veterinary Client Service Coordinator

BluePearl Vet, LLC • Portland, OR

1d • Onsite

About The Position

BluePearl Pet Hospital in the NE Portland area is looking for a full-time Veterinary Client Service Coordinator to join their team. This role is described as more than an average front desk job, involving fast-paced medicine, critical thinking, teamwork, emotional intelligence, client advocacy, and being part of something bigger. The hospital culture is built around respect, teamwork, inclusivity, humor, and compassion. The team works alongside skilled professionals in Emergency/ICU, Critical Care, Surgery, Internal Medicine, and Ophthalmology, and is supported by VTS team members, experienced CVTs, assistants, and CSR teams. The leadership believes in mentorship and advancing veterinary medicine. The company acknowledges the challenges in veterinary medicine and emphasizes a supportive culture where team members collaborate, support each other, communicate openly, and find ways to laugh during difficult shifts.

Requirements

• Experienced Veterinary Client Service Coordinator from an Urgent Care, ER, or large General Practice
• Thrives in organized chaos
• Loves helping people during stressful moments
• Wants to be a part of incredible medicine
• Self-motivated
• Compassionate under pressure
• Organized chaos coordinators
• Strong communicators
• Team-focused
• Adaptable
• Passionate about client experience and patient care

Nice To Haves

• Cornerstone
• Instinct
• ER Express

Responsibilities

• Juggle phones, triage flow, emotions, and appointments
• Understand veterinary ER/Urgent Care culture
• Bring compassion without losing efficiency
• Work in a non-static environment where no two shifts are the same
• Collaborate, support each other, and communicate openly
• Find ways to laugh during difficult shifts

Benefits

• Medical, Dental & Vision
• Employer-paid STD, LTD & Life Insurance
• CE Allowance + Licensing Fees
• Annual Merit Increases
• Career Leveling Opportunities
• $200 Uniform Credit
• Evening Shift Differentials
• Mental Health Support (12 FREE therapy sessions, Talkspace, Headspace)
• BluePearl Health & Wellbeing Resources
• EAP
• Onsite Wellness Ambassadors
• Free access to VETgirl
• Thousands of CE videos through BluePearl University
• Trupanion Pet Insurance (BluePearl pays 50% of premiums & deductibles!)
• Accrual PTO
• 48 hours Floating Holiday Pay
• Supplemental Benefits
• Mars, Inc. Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed