Experienced Veterinary Client Service Coordinator

BluePearl Pet Hospital

3d • Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital in the Hollywood district is looking for a full-time Veterinary Client Service Coordinator to join their incredible team. This role is not an average front desk job; it involves fast-paced medicine, critical thinking, teamwork, emotional intelligence, client advocacy, and being part of something bigger. The hospital operates 24/7/365, including holidays, with non-traditional shifts including daytime, swing, and overnight. The ideal candidate thrives in organized chaos, loves helping people during stressful moments, and wants to be a part of incredible medicine.

Requirements

• Experienced Veterinary Client Service Coordinator from an Urgent Care, ER, or large General Practice
• Background in thriving in organized chaos
• Ability to love helping people during stressful moments
• Desire to be a part of incredible medicine
• Self-motivated
• Compassionate under pressure
• Organized chaos coordinators
• Strong communicators
• Team-focused
• Adaptable
• Passionate about client experience and patient care

Nice To Haves

• Knowledge of Cornerstone
• Knowledge of Instinct
• Knowledge of ER Express

Responsibilities

• Juggle phones, triage flow, emotions, and appointments like a pro
• Understand veterinary ER/Urgent Care culture
• Bring compassion without losing efficiency
• Work in a non-static environment where no two shifts are the same
• Collaborate, support each other, and communicate openly
• Handle fast-paced medicine, critical thinking, and teamwork
• Provide client advocacy

Benefits

• Medical, Dental & Vision
• Employer-paid STD, LTD & Life Insurance
• CE Allowance + Licensing Fees
• Annual Merit Increases
• Career Leveling Opportunities
• $200 Uniform Credit
• Evening Shift Differentials
• Mental Health Support (12 FREE therapy sessions via Talkspace)
• BluePearl Health & Wellbeing Resources
• EAP
• Onsite Wellness Ambassadors
• Free access to VETgirl
• Thousands of CE videos through BluePearl University
• Trupanion Pet Insurance (BluePearl pays 50% of premiums & deductibles!)
• Accrual PTO
• 48 hours Floating Holiday Pay
• Supplemental Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed