Experienced Veterinary Client Service Coordinator

BluePearl Vet, LLC • Portland, OR

3d • Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital in the Hollywood district is looking for a full-time Veterinary Client Service Coordinator. This role is not an average front desk job and involves fast-paced medicine, critical thinking, teamwork, emotional intelligence, client advocacy, and being part of something bigger. The hospital is built around respect, teamwork, inclusivity, humor, and compassion. The team collaborates, supports each other, communicates openly, and finds ways to laugh during difficult shifts. The environment is described as high-level medicine without the ego, fast-paced without the toxicity, with leadership that works beside the team, and a team that values growth, accountability, and kindness.

Requirements

• Experienced Veterinary Client Service Coordinator from an Urgent Care, ER, or large General Practice
• Thrives in organized chaos
• Loves helping people during stressful moments
• Wants to be a part of incredible medicine
• Self-motivated
• Compassionate under pressure
• Organized chaos coordinators
• Strong communicators
• Team-focused
• Adaptable
• Passionate about client experience and patient care

Nice To Haves

• Experience with Cornerstone
• Experience with Instinct
• Experience with ER Express

Responsibilities

• Juggle phones, triage flow, emotions, and appointments
• Understand veterinary ER/Urgent Care culture
• Bring compassion without losing efficiency
• Work in a non-static environment where no two shifts are the same
• Collaborate, support each other, and communicate openly

Benefits

• Medical, Dental & Vision
• Employer-paid STD, LTD & Life Insurance
• CE Allowance + Licensing Fees
• Annual Merit Increases
• Career Leveling Opportunities
• $200 Uniform Credit
• Evening Shift Differentials
• Mental Health Support (12 FREE therapy sessions, Talkspace, Headspace)
• BluePearl Health & Wellbeing Resources
• EAP
• Onsite Wellness Ambassadors
• Free access to VETgirl
• Thousands of CE videos through BluePearl University
• Trupanion Pet Insurance (BluePearl pays 50% of premiums & deductibles!)
• Accrual PTO
• 48 hours Floating Holiday Pay
• Supplemental Benefits
• Mars, Inc. Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed