Client Care Representative- Arlington, TN
About The Position
At Arlington Pet Hospital & Resort, great veterinary care starts with creating a great experience for both pets and the people who love them. We’re looking for an enthusiastic, compassionate, and dependable Veterinary Client Care Representative to join our team and help make every client feel welcomed, valued, and cared for. As the first point of contact for our clients, you’ll set the tone for each visit. From welcoming families and coordinating appointments to answering questions and keeping communication flowing, you’ll help make sure our front desk—and our hospital—runs smoothly. We’re a well-established veterinary hospital with seven wonderful doctors and a team that genuinely appreciates the personalities, talents, and perspectives each person brings to the practice. We work hard, support one another, and believe enjoying the people you work with makes a difference.
Requirements
- Strong communication and customer service skills
- Excellent teamwork, organization, and problem-solving abilities
- Ability to remain calm, professional, and attentive to detail in a fast-paced environment
- Confidence managing multiple priorities without losing sight of the client experience
- A friendly, compassionate, and professional approach to helping people and their pets
- Willingness to learn, grow, and participate in ongoing professional development
- Ability to follow hospital policies, procedures, and assigned responsibilities
- A positive, team-oriented attitude
- Commitment to continuous improvement and contributing to a supportive workplace
Responsibilities
- Warmly greet clients and patients and facilitate efficient check-in and check-out
- Maintain an organized reception flow and help minimize client wait times
- Schedule and confirm appointments by phone, email, text, and online portals
- Answer incoming calls using professional telephone etiquette and established hospital protocols
- Route medical questions, urgent concerns, and other inquiries to the appropriate veterinary team member
- Monitor and respond to client communications throughout the day
- Create, update, and maintain accurate client and patient records in the practice management system
- Address client questions and concerns with compassion and professionalism, escalating issues when additional assistance is needed
- Process financial transactions accurately and follow established hospital procedures
- Maintain appropriate documentation in accordance with hospital policies
- Keep the reception area and workspace clean, organized, welcoming, and professional
- Collaborate with the veterinary team to support excellent patient care and a positive client experience
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
