Client Care Representative- Arlington, TN

Arlington Pet Hospital•Memphis, TN

4d•Onsite

About The Position

Arlington Pet Hospital & Resort is seeking an enthusiastic, compassionate, and dependable Veterinary Client Care Representative to join their team. This role is the first point of contact for clients, responsible for creating a welcoming and caring experience. The position involves managing the front desk, coordinating appointments, answering questions, and ensuring smooth communication. The hospital is a well-established veterinary practice with seven doctors and a supportive team that values individual contributions and collaboration.

Requirements

Strong communication and customer service skills
Excellent teamwork, organization, and problem-solving abilities
Ability to remain calm, professional, and attentive to detail in a fast-paced environment
Confidence managing multiple priorities without losing sight of the client experience
A friendly, compassionate, and professional approach to helping people and their pets
Willingness to learn, grow, and participate in ongoing professional development
Ability to follow hospital policies, procedures, and assigned responsibilities
A positive, team-oriented attitude
Commitment to continuous improvement and contributing to a supportive workplace
Ability to frequently sit, stand, walk, bend, reach, and use hands and fingers to operate computers, telephones, payment systems, and other office equipment
Comfortable using computers and telephones for extended periods
Communicating professionally with clients and coworkers in person and through phone, text, email, and other electronic systems
Occasionally lifting, carrying, pushing, or pulling up to 50 pounds
Moving throughout the hospital to assist clients, support patient care, and complete assigned responsibilities
Following established safety practices

Responsibilities

Warmly greet clients and patients and facilitate efficient check-in and check-out
Maintain an organized reception flow and help minimize client wait times
Schedule and confirm appointments by phone, email, text, and online portals
Answer incoming calls using professional telephone etiquette and established hospital protocols
Route medical questions, urgent concerns, and other inquiries to the appropriate veterinary team member
Monitor and respond to client communications throughout the day
Create, update, and maintain accurate client and patient records in the practice management system
Address client questions and concerns with compassion and professionalism, escalating issues when additional assistance is needed
Process financial transactions accurately and follow established hospital procedures
Maintain appropriate documentation in accordance with hospital policies
Keep the reception area and workspace clean, organized, welcoming, and professional
Collaborate with the veterinary team to support excellent patient care and a positive client experience

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage
Supplemental insurance options
Up to three weeks of paid parental leave
Generous PTO
Employee pet discounts
Quarterly team bonuses
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Employee discount program
Free or discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Sick Time / Paid Time Off