Veterinary Client Care Coordinator - Primary Care / Exotics / Diagnostic Imaging
About The Position
Pieper Veterinary in Middletown, CT is seeking a dedicated Client Care Coordinator (CCC) to support our Primary Care, Diagnostic Imaging and Exotics Department teams. The client experience begins at the front desk, and we are committed to creating an environment where both pets and their people feel supported, respected, and cared for from the moment they arrive. Our vision is simple yet powerful: to strengthen our community by improving the health, well-being, and happiness of the animals and the people who love them. The Client Care Coordinator serves in all areas of communication, as an advocate for and liaison between the client and the medical team(s), to ensure clear, accurate information is relayed and delays are minimized. The Client Care Coordinator is also a department point person for the front desk to ensure a quick and efficient flow of communication between incoming calls and client’s questions.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Responsibilities
- Provide concierge service between the client or the referring veterinarian, and the Pieper Memorial team from the moment of first contact with the hospital, throughout the patient’s stay, and after discharge.
- Serve in all areas of communication, as an advocate for and liaison between the client and the medical team(s), to ensure clear, accurate information is relayed and delays are minimized.
- Act as a department point person for the front desk to ensure a quick and efficient flow of communication between incoming calls and client’s questions.
- Assist with other duties as needed and work effectively in a team-oriented environment.
Benefits
- Supportive culture with social events & team building
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
