Veterinary Call Center Representative
About The Position
We are looking for a customer-focused and dependable Call Center Representative to welcome to our team. This role is the first point of contact for our clients. Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services. The right candidate is organized, calm under pressure, and able to work efficiently in a fast-paced environment where priorities can shift throughout the day. This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius). Schedules vary based on business needs and are not fixed week to week. This position requires consistent availability not compatible with an in-person school schedule or long-term schedule restrictions.
Requirements
- Previous experience in call center, customer service, reception, or sales preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computer systems and databases
- Ability to remain calm and professional under pressure
- Includes some evenings and weekends
Nice To Haves
- Veterinary knowledge, medical terminology, or sales experience is a plus
Responsibilities
- Answer calls and assist clients in a friendly and professional manner
- Schedule appointments and maintain accurate records
- Provide guidance on services, preventative care, grooming, and general pet health needs
- Relay messages between clients and veterinary teams to ensure timely communication
- Handle client questions and concerns with empathy and professionalism
- Support efficient appointment flow and daily operations
- Educate clients on products, services, and recommended care
Benefits
- Free in-house veterinary services for your own pet(s)
- At-cost third-party veterinary services and products
- Paid vacation and holidays
- Health, dental, vision, supplemental, and life insurance
- Short-term (company paid) and long-term disability
- Paid Maternity
- Retirement benefits
- Uniform and shoe benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
