Veterinary Call Center Operator, Remote, RBVH

Ethos Veterinary Health • Red Bank, NJ

1d • Remote

About The Position

Red Bank Veterinary Hospital (RBVH) is seeking a compassionate and reliable Call Center Operator to join their team. This role is ideal for someone who thrives in a fast-paced environment where every call is different and all animals are welcome. The Call Center Operator will provide high-quality customer service, support doctors and staff, and continuously improve service delivery with respect and compassion. The position is remote and open to candidates residing in New Jersey only. The hospital itself is a state-of-the-art, 100,000+ square foot facility that opened in May 2024, continuing over 40 years of service. It is equipped with advanced diagnostics and features numerous exam rooms, surgical suites, a dedicated emergency department, and thoughtful amenities for pets and their families.

Requirements

• High school diploma or equivalent.
• At least ONE YEAR of successful Call Center or Medical facility experience preferred
• At least ONE YEAR of successful Hospitality Industry experience preferred
• Excellent communication skills.
• Experience with a call volume of 80+ calls per day preferred
• Ability to multi-task.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Reside in New Jersey ONLY

Responsibilities

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Matching
• Employee Assistance Program (EAP)
• Uniform Allowance
• Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED