Call Center Operator

Marvin • Warroad, MN

2d • Onsite

About The Position

A Call Center Operator supports customers by interacting with them over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate department or manager when necessary, and you’ll use discernment when dealing with customer complaints. Highlights of your role Answer, identify and redirect calls from the support services call center. Provide clerical support to department supervisors. Maintain phone logs and call center data base. Review and forward website contacts from customers Miscellaneous duties to ensure that a premier Marvin experience is attained with every customer contact. Warranty registration Provide backup support in other functional areas.

Requirements

• Strong interpersonal skills: ability to analyze customer needs and respond quickly.
• Ability to work under pressure.
• Excellent verbal and written communication skills
• Ability to multi-task in an office setting
• Ability to clearly communicate with customers in a cheerful and optimistic manner.
• Clerical and computer skills

Responsibilities

• Answer, identify and redirect calls from the support services call center.
• Provide clerical support to department supervisors.
• Maintain phone logs and call center data base.
• Review and forward website contacts from customers
• Miscellaneous duties to ensure that a premier Marvin experience is attained with every customer contact.
• Warranty registration
• Provide backup support in other functional areas.

Benefits

• health insurance
• paid holidays
• paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed