Veterinary Call Center Operator, Remote

Ethos Veterinary Health • Red Bank, NJ

63d • Remote

About The Position

At Red Bank Veterinary Hospital, our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals. We are seeking a compassionate and reliable Call Center Operator to join our team. The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Requirements

• High school diploma or equivalent.
• At least ONE YEAR of successful Call Center or Medical facility experience preferred
• At least ONE YEAR of successful Hospitality Industry experience preferred
• Excellent communication skills.
• Experience with a call volume of 80+ calls per day preferred
• Ability to multi-task.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Benefits

• Medical, Dental, and Vision
• 401(k)
• Employee Assistance Program (EAP)
• Sick Days
• Vacation Days
• Bereavement Leave
• Disability & Life Insurance
• Employee Pet Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED