Veterinary Assistant - Mill Creek

Banfield Pet Hospital•Mill Creek, WA

7d•$18 - $24•Onsite

About The Position

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. The role involves acting as an extra set of eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize their productivity. Communication with the veterinary team and other associates is key to maintaining patient flow. The assistant provides professional, efficient, and exceptional service by performing or preparing procedures, ensuring client and pet comfort, and monitoring hospitalized or surgical pets as allowed by state practice acts. Client education on wellness plans, preventive care, pet health needs, and hospital services is also a significant part of the role. Ensuring safety through proper restraining techniques, following protocols, and maintaining clean areas is crucial. The position may also involve assisting with surgery and mentoring other paraprofessionals.

Requirements

Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills: Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Client service skills: Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability: Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Mathematical ability: Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills: Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.
Initiative: Shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
Integrity: Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment.
Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence: Able and willing to perform tasks and duties without supervision as appropriate.
Tolerance for Stress / Resiliency: Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Responsibilities

Supports veterinarians and veterinary technicians in ensuring quality veterinary care for all pets.
Advocates for pets.
Educates clients on all aspects of pet health, hospital services, and preventive care.
Ensures a safe and effective hospital environment.
Acts as extra eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize their productivity.
Communicates with veterinarian, veterinary technicians, and all other associates to maintain the flow of patients.
Performs or prepares procedures that do not require veterinarian or veterinary technician assistance.
Completes preparatory work for other procedures.
Ensures that clients and pets are comfortable in the hospital.
Monitors hospitalized or surgical pets as allowed in the state practice acts.
Obtains relevant information and history from clients.
Maintains proper and complete medical charts.
Utilizes safe restraining techniques.
Follows standard protocols.
Maintains clean, sterile, and organized treatment areas, exam rooms, and labs.
Assists with surgery as applicable.
Utilizes technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
Mentors other paraprofessionals in the hospital.
Other job duties as assigned.

Benefits

Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth) with company match
Best-in-Class Student Debt Relief Program (for Full-Time DVMs only)
Paid Time Off and Holidays
Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling sessions)
Company-Paid Associate Life Insurance & Supplemental Life Insurance
Company-Paid Short- and Long-Term Disability
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA)
Paid Parental Leave (for birth and adoption)
Continuing Education Allowance (for Eligible Positions)
Back-Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits (hospital stays, critical illness, accidents)
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts on products and services