Veterinary Assistant/Receptionist
About The Position
Wolftever Pet Wellness Group is seeking a Veterinary Assistant/Receptionist to provide exceptional client service while supporting both the reception and medical teams. This role involves greeting clients and patients, managing phone calls and emails, scheduling appointments, processing check-ins and check-outs, handling payments, and answering client questions with compassion and professionalism. Additionally, the position requires assisting the veterinary team with patient restraint, preparing exam rooms, cleaning and stocking, maintaining a safe and organized hospital environment, and performing other veterinary assistant duties as assigned. Team members must be comfortable providing emotional support to clients during sensitive medical situations and be willing to cross-train to support the hospital's needs. The role requires the ability to withstand unpleasant odors and noises, and may involve exposure to bites, scratches, animal waste, and potentially contagious diseases. The company offers access to a variety of virtual and hands-on training, interactive learning experiences, and ongoing professional development.
Requirements
- Veterinary Receptionist or Veterinary Assistant experience preferred, with a minimum of 1 year in a veterinary setting.
- Compassionate, calm, team-oriented professional with the ability to multitask and communicate effectively with clients and coworkers.
- Comfortable supporting both front desk responsibilities and assisting the medical team as needed.
- Highly organized with strong computer skills and the ability to learn new systems quickly.
- Self-motivated with a desire to continuously grow your knowledge, develop new skills, and contribute to a collaborative hospital environment.
- Must be able to withstand unpleasant odors and noises.
- May be exposed to bites, scratches, animal waste, and potentially contagious diseases.
Responsibilities
- Greeting and welcoming clients and patients
- Answering phones and emails
- Scheduling appointments
- Checking clients in and out
- Processing payments
- Addressing client questions with compassion and professionalism
- Assisting the veterinary team with patient restraint
- Exam room preparation, cleaning and stocking
- Maintaining a safe and organized hospital environment
- Other veterinary assistant duties as assigned
- Providing emotional support to clients during sensitive medical situations
- Cross-training to support the needs of the hospital
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
