Animal Family Veterinary Assistant/CSR

Suveto•Davenport, IA

5d•Onsite

About The Position

Animal Family Veterinary Care Center, part of the Suveto network of hospitals, is looking for Receptionist/Vet Assistants to join our team. The ideal candidate has strong customer service skills, organizational skills, and great time management. We are an AAHA accredited clinic that believes in Fear Free practices.

Requirements

High School Diploma or equivalent required and minimum 18 years old
At least one year of previous experience in client services preferred.
Must be computer literate; basic computer skills with ability to navigate new software.
Excellent communication skills.
Ability to multi-task.
Ability to work well within a team environment

Nice To Haves

Strong customer service skills
Organizational skills
Great with time management

Responsibilities

Obtains and records patient medical history.
Performs accurate temperature/pulse/respirations on patients and records in medical record.
Explains procedures to clients and answers questions or obtains the desired information on behalf of the client.
Prepares patients, medications, and instruments for medical procedures and treatments.
Prepares DVM for appointment with brief synopsis of patient needs and client concerns.
Offers assistance to others during any time not performing assigned duties.
Checks out clients after appointments, issues billing invoices, and accurately processes payments.
Takes appropriate and accurate medical notes during patient exam to ensure DVM has a clear picture of abnormal exam findings and client discussion points.
Performs various restraints for procedures to be completed to the animal, making sure the safety of the animal and the doctor or technician performing the procedure is of primary concern.
Medicates patients either orally or by giving injections and understands proper techniques for handling the patient while medicating.
Understands medical terminology commonly used, including dosage instructions, and is familiar with drugs prescribed for treatment.
Fills prescriptions according to DVM instructions, documents properly in the medical record, and calls in prescriptions to pharmacies when needed.
Obtains blood, urine, and other samples from patient ensuring patient safety and well-being.
Completes radiology procedures in a timely fashion, documents results in the medical record, and provides images to doctors.
Manage large amounts of incoming calls.
Handle cash and credit card transactions.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives.
Follow communication procedures, guidelines, and policies.
Strong phone contact handling skills and active listening.
Basic computer skills.
Familiarity with Impromed systems.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.