Veterinary Assistant/Client Service Representative
About The Position
Totalbond Animal Hospital at Bethel is seeking a skilled and compassionate veterinary assistant/ receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
Requirements
- Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Ability to move between front-desk and clinical duties throughout the shift as patient flow require
Nice To Haves
- Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
- Assist veterinarians and vet technicians during examinations, treatments, and surgeries
- Handle and restrain animals safely and compassionately, including those that are fearful or reactive
- Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
- Perform basic laboratory tests, such as collecting blood, urine, and stool samples
- Administer medications and vaccinations under the supervision of a veterinarian
- Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
- Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Benefits
- medical, dental, and vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
