Veterans' Service Officer
About The Position
Position is responsible for assisting the Department head in performing administrative and social welfare work to assist veterans and their families. Administers MGL Chapter 115 benefits for veterans and Veterans’ Administration claims; assists veterans in completing necessary forms and in acquiring documentation; processes applications for benefits. Participates in the administration of pensions, compensation, hospitalization, outpatient treatment education, burial and other benefits available to veterans and their dependents. Performs ongoing case management, including counseling, information and referrals where needed. Organizes and coordinates with veterans’ organizations to plan community outreach events and events commemorating Memorial Day and Veterans’ Day. Works with veterans on community projects to find housing, furniture, food, transportation and other needs. Participates in trainings and conferences; gives presentations on benefits for veterans and their dependents. Communicates with social service agencies, state agencies and representatives of other governmental bodies, civic groups and City departments concerning services and resources for veterans. Prepares and submits reports to account for funds; reports to state agencies to request reimbursements; ensures that applications and reports comply with state regulations; keeps accurate records of expenses and account balances. Performs similar or related work as required.
Requirements
- High School degree, including or supplemented by courses in human services and business administration
- One to two years of experience in human services, social work or public administration, or any equivalent combination of education and experience
- Must be an honorably discharged veteran with at least two years of military service
- Valid Massachusetts Class D Driver’s License
Nice To Haves
- Knowledge of federal and state veterans’ benefits, programs and services
- Knowledge of methods and principles of veterans’ benefits assistance, case work, administration and available resources
- Knowledge of accounting
- Knowledge of Microsoft Word and Excel
- Knowledge of software used for veterans’ benefits
- Ability to coordinate events and programs for veterans
- Ability to treat individuals with dignity, fairness, sensitivity and compassion
- Skilled at establishing effective working relationships with applicants, recipients, other agencies and the general public
Responsibilities
- Administers MGL Chapter 115 benefits for veterans and Veterans’ Administration claims
- Assists veterans in completing necessary forms and in acquiring documentation
- Processes applications for benefits
- Participates in the administration of pensions, compensation, hospitalization, outpatient treatment education, burial and other benefits available to veterans and their dependents
- Performs ongoing case management, including counseling, information and referrals where needed
- Organizes and coordinates with veterans’ organizations to plan community outreach events and events commemorating Memorial Day and Veterans’ Day
- Works with veterans on community projects to find housing, furniture, food, transportation and other needs
- Participates in trainings and conferences
- Gives presentations on benefits for veterans and their dependents
- Communicates with social service agencies, state agencies and representatives of other governmental bodies, civic groups and City departments concerning services and resources for veterans
- Prepares and submits reports to account for funds
- Reports to state agencies to request reimbursements
- Ensures that applications and reports comply with state regulations
- Keeps accurate records of expenses and account balances
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
