Senior Veterans Service Representative

County of Riverside•Hemet, CA

13h•Hybrid

About The Position

The Riverside County Department of Veterans Services is seeking a Senior Veterans Service Representative for their Hemet location. This position will require some occasional travel for events and meetings. The Senior Veterans Service Representative will be responsible for providing support, training, and supervision to the call center team which consists of Veterans Service Representatives, Office Assistants, and Veterans Service Assistants. The call center provides essential support to veterans, their dependents, and survivors by helping them access federal, state, and local benefits. The incumbent will serve as an internal support role and will assist with department assets tracking, managing basic onboarding of employees, advising clients, developing and prosecuting claims, preparing appeals, and gathering critical documentation. The position will require occasional driving throughout Riverside County to assist other branches, conduct outreach events, and attend training. The most competitive candidates will have strong understanding of complex laws, regulations, and procedures as it relates to veterans services (i.e. VetPro, Veterans Benefits Manual, The National Veterans Legal Services Program). Additionally, experience with the Veterans Benefits Management System (VBMS), the Department of Veterans Affairs, and previous supervisory experience are highly preferred. The Senior Veterans Services Representative is the advanced journey level classification in the Veterans Services series and reports to an appropriate supervisory or manager level position. Incumbents operate with greater independence than the Veterans Service Representative I and II and incumbents are expected to perform all aspects of veterans’ services work. The incumbents provide this service in a branch office, providing supervision to other Veterans Services personnel or in the field. Meet the Team! The Riverside County Department of Veterans' Services is dedicated to improving the quality of life for veterans and their dependents by providing comprehensive support, resources, and advocacy to ensure they receive the benefits and opportunities they deserve.

Requirements

One year as a Veterans Services Representative II with Riverside County.
Graduation from an accredited college or university with an associate's degree. (Experience which involved in-depth interviewing and the securing of information from individuals to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)
Two years in the preparation and development of claims for presentation to the Veterans Administration.
Federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans’ benefits; basic principles of supervision.
Gather and analyze information, draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans’ claims; establish and maintain effective working relationships with clients, fellow employees and the staff of other agencies; make effective oral presentations; work in locations remote from supervisory control and effectively organize work; train and supervise subordinates; prepare clear, comprehensive reports and records.
Possession of a valid California Driver’s License is required.
Employee must possess and maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veterans Affairs (CDVA) within 12 months of hire.

Nice To Haves

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.
Strong understanding of complex laws, regulations, and procedures as it relates to veterans services (i.e. VetPro, Veterans Benefits Manual, The National Veterans Legal Services Program).
Experience with the Veterans Benefits Management System (VBMS).
Experience with the Department of Veterans Affairs.
Previous supervisory experience.

Responsibilities

Interview and advise veterans, their dependents, and survivors concerning entitlement to benefits under federal, state and local provisions.
Determine pertinent federal, state and local provisions as they relate to veteran claims; prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans' Appeals.
Search for, analyze and screen all available evidence bearing on veteran entitlements.
Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims.
Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence; provide advice and assistance to veterans in obtaining government insurance coverage and benefits.
Assist applicants in applying for financial, medical, burial, and educational benefits; develop applications for discharge upgrades.
Deliver oral presentations to veterans’ groups and at other gatherings; maintain proficiency in laws and regulations relating to veterans.
May supervise subordinate employees; may manage a branch office or operate field offices on an itinerant basis.