Veterans' Service Officer I

State of Vermont • Calais, VT

10d • Hybrid

About The Position

The Vermont Office of Veterans Affairs is looking for a Veteran Service Officer I who will play a pivotal role to veterans by facilitating their access to benefits, which they may have otherwise not received. They will actively work to serve the needs of Vermont veterans and their families and will undergo training to be certified and accredited as a Veteran Service Officer.

Requirements

• High school diploma or equivalent AND two (2) years or more work experience at a technical level in an administrative, human services, or counseling setting.
• One (1) year of college coursework in a Human Services or relevant field AND one (1) year of work experience at a technical level in an administrative, human services, or counseling setting.
• Must become accredited by the Office of Veterans Affairs and the Department of Veterans Affairs as a Veteran Service Officer within the first year of employment and must maintain re-accreditation in each subsequent year.
• Must complete US Department of Veterans Affairs requirements for claims representation within the first 6-months of hire to include: Pass TRIP training, finger printing requirements, and a federal background check through the US Department of Veterans Affairs.
• Must continuously hold a valid driver’s license.

Nice To Haves

• Experience working with Federal and State veterans benefits and services.

Responsibilities

• Learning the legal and procedural requirements in order to file a claim with the Department of Veterans Affairs.
• Interviewing veterans and family members to gather information to file a claim with the federal VA.
• Gathering records and files to substantiate a claim.
• Processing the necessary forms and letters needed to support the claim.
• Case management for tracking the claim process from beginning to end, to include justifiable appeals of denied claims.
• Outreach to veterans is conducted state-wide, some travel is required.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• A State defined benefit pension plan
• A deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED