Veterans' Benefits Counselor (Supervisor)

Solano County • Fairfield, CA

14h

About The Position

Under direction, the Veterans' Benefits Counselor (Supervisor) supervises, assigns, trains, and coordinates the work of Veteran Benefits Counselors and support staff while also performing the same or more complex duties. The position helps veterans, their dependents, and survivors understand and obtain benefits provided under Federal and State laws and regulations. It interprets and ensures compliance with benefits laws, oversees quality assurance and workload management, advises and assists benefits claimants, and provides technical guidance to program staff on complex or unusual cases. The role also performs related duties as required.

The Department of Veterans' Services provides counseling and assistance to veterans, their dependents, and survivors and acts as their advocate regarding Federal, State, and local benefit programs based on military service. The recruitment may be used to fill full-time or part-time regular, limited-term, or extra-help positions as vacancies occur throughout the County.

Requirements

• Three years of full-time paid journey experience in veterans' benefits counseling, including completing and processing forms or applications.
• One year of lead or supervisory experience. This may be included in experience determining eligibility for veterans' benefits or may be separate.
• Obtain a valid California Class C driver's license by the date of appointment.
• Obtain accreditation with the State of California Department of Veterans Affairs within six months of appointment.
• Obtain U.S. Department of Veterans Affairs automated systems access within six months of appointment, which requires a federal background investigation, a successful national agency check, and sponsorship by the California Department of Veterans Affairs; maintain access for the duration of employment in the classification.

Nice To Haves

• An associate's degree or higher from an accredited college, or equivalent, in Business Administration, Public Administration, Sociology, Psychology, or a related field.
• Supervisory experience is desired and may be considered during rating or selection.
• An associate's degree may be considered during the rating process; candidates seeking education consideration must submit a diploma or transcripts by the final filing deadline.

Responsibilities

• Supervise, assign, train, and coordinate the work of Veteran Benefits Counselors and support staff.
• Perform the same or more complex duties involved in assisting veterans, dependents, and survivors with understanding and obtaining benefits.
• Interpret and ensure compliance with Federal and State benefits laws and regulations.
• Oversee quality assurance and workload management.
• Advise and assist benefits claimants.
• Provide technical advice and assistance to program staff regarding complex or unusual case issues.
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed