Veteran Support Advocate, Atlanta Veterans Village, Homeless Veteran Program

TUNNEL TO TOWERS FOUNDATION•Austell, GA

4d•$55,000 - $65,000•Onsite

About The Position

The Tunnel to Towers Foundation is seeking an experienced Veteran Support Advocate for its Atlanta Veterans Village Homeless Veteran Program. The Advocate works collaboratively with program staff to support Veterans seeking long-term supportive housing, using trauma-informed, person-centered, culturally responsive, strengths-based, and recovery-oriented approaches. The role helps Veterans develop skills, connections, and resources to maintain housing stability, increase community integration, and improve quality of life. It includes providing peer support, individual services, participant-led groups, and self-help and empowerment tools. The Advocate also supports front desk operations, monitors CCTV surveillance, and conducts routine walkthroughs to promote the safety and security of the premises. The position is required to work on site in Austell, Georgia. Shifts may be assigned on any day of the week to ensure 24/7 building coverage, including daytime, evening, and overnight hours. Special events may require changes to workdays, shift hours, or work locations, including outdoor locations. Holiday coverage is compensated.

Requirements

Associate degree or 60 college credits required.
At least two years of experience in the social services or human services field.
Strong organizational and design skills.
Excellent communication and interpersonal abilities.
Detail-oriented.
Ability to multitask across multiple projects.
Ability to collaborate and coordinate with multidisciplinary teams, including behavioral health professionals, case managers, and community organizations.
Successfully complete a two-week training program, including topics such as Reducing Stigma, Mental Health First Aid, and CPR/NARCAN Training.
Valid driver license required.
Proficient in Microsoft Office, Google Suite, or equivalent.
Pre-employment screening, including a background check, is required.
Application materials must include a résumé and cover letter.
Must work on site in Austell, Georgia.

Nice To Haves

Veterans are encouraged to apply and contribute their valuable experience.

Responsibilities

Provide peer support and mentorship to Veterans using shared lived experience, promoting hope, resilience, self-advocacy, independence, recovery, and community reintegration while maintaining professional boundaries.
Build trusting relationships and support individualized goals and wellness through trauma-informed, person-centered, culturally responsive, strengths-based, and recovery-oriented practices.
Help Veterans access and navigate community and internal resources, including advocacy, referrals, and support services that promote housing stability, quality of life, and self-sufficiency.
Facilitate individual and group activities, community events, resident meetings, and wellness-focused programming.
Observe, assess, and respond to participant needs and challenges, document concerns, and communicate them promptly to the supportive housing team.
Respond appropriately to mental health, substance use, behavioral health, and safety crises in accordance with emergency, incident-reporting, mandated-reporting, and crisis-intervention protocols.
Collaborate with Case Managers, Licensed Clinicians, Employment and Entitlement Coordinators, emergency services personnel, and other multidisciplinary partners to coordinate care and support positive outcomes.
Conduct routine facility walkthroughs, monitor common areas, track participant and guest activity, enforce visitor policies, assist with front desk coverage, and promote a safe and respectful living environment.
Use case management systems such as AWARDS/Foothold or similar platforms to maintain accurate, objective, and timely documentation of participant interactions, services, progress, incidents, and program activities.
Monitor and resolve program, office, and participant-related issues independently and collaboratively while complying with Foundation policies, program requirements, and regulatory standards.
Attend staff meetings, case conferences, and training to maintain professional development, certification requirements, and program knowledge.
Provide shift coverage as needed for 24/7 facility operations, including evenings, weekends, holidays, and emergencies.
Manage front desk operations and monitor CCTV surveillance systems.