Veteran Services Program Manager

InteCare•Indianapolis, IN

6d•$60,000•Hybrid

About The Position

This is a middle management position with direct responsibilities key to the success of the InteCare SSVF Program to ensure Veterans and their families obtain and maintain permanent housing. The Veteran Services Program Manager is responsible for training new team members and providing ongoing direction and assistance to SSVF staff.

Requirements

Bachelor’s degree in social work, health care, mental health care, health-care administration related field preferred.
Supervisory experience in leading individuals/teams required.
Minimum three years of experience in adult case management or mental health care required.
Strong leadership, organizational and communication skills required.
Must have Valid Indiana Driver’s License and reliable transportation.
Must have excellent interpersonal and oral communication skills.
Must have good written communication skills.
Excellent computer skills including proficiency with Microsoft Office applications including Microsoft Word, Microsoft Excel, Microsoft Outlook & Microsoft Teams.
Must be proficient with the use of databases and Homeless Management Information System (HMIS).
Must be proficient in use of cell phones and other applicable electronic equipment such as iPhone, iPad, scanner, and copier.
Excellent organization, time, and task priority management skills.

Nice To Haves

Veteran discharged with anything other than a dishonorable discharge is preferred.
Experience working with Veterans preferred.
Strong facilitation and training experience preferred.

Responsibilities

Responsible for the evaluation, training, and oversight of subordinate positions.
Supervise, mentor, and train SSVF staff, including onboarding new team members.
Provide one to one supervision to direct reports and document according to agency standards.
Ensure all client enrollments, exits, and program activities comply with SSVF policies and standards.
Maintain confidentiality of all program participants.
Responsible for maintaining oversight of caseload trackers and workload weights to ensure accurate caseload management, appropriate staff capacity, and alignment with established productivity and performance expectations.
Responsible for approving all client exits completed by direct reports, ensuring documentation accuracy, policy compliance, and proper completion of the program exit checklist prior to final approval.
Demonstrates and upholds InteCare’s mission, values, and organizational culture in all interactions; serves as a professional role model for staff and partners.
Assist with agenda development and presentation at agency and SSVF Team Meetings.
Meet regularly with subcontractor teams and supervisors to review performance and provide guidance.
Manage submission and follow-up of corrective action plans as needed.
Assist Veteran and Grant Services Director with monitoring program performance and implement corrective solutions when metrics are not met.
Assist the Veteran and Grant Services Director with incident, complaint, and critical reports.
Support development, updates, and implementation of program policies, procedures, and required documentation.
Ensure program databases and HMIS systems are accurate and up to date.
Coordinate with subcontractors, vendors, and partner organizations to enhance program outcomes.
Evaluate and maintain participant files, financial statements, and other required documentation.
Develop and implement forms, marketing materials, and program documents, updating as needed.
Assist with meeting agendas, presentations, and team communications.
Represent the program at community events and maintain strong stakeholder relationships.
Oversee special projects and continuous improvement initiatives.
Support direct service training and ongoing staff development.
Assist with initial review of client enrollment and TFA documentation as needed.
Provide additional support to the Veteran and Grant Services Director as requested.
Other duties as needed.