Veteran Services Coordinator
About The Position
The Citadel, The Military College of South Carolina is seeking a Veteran Services Coordinator in the Veteran Student Success Center. This role serves as a VA School Certifying Official (SCO) by reviewing, processing, and submitting enrollment certifications to the Department of Veterans Affairs in a timely and accurate manner. In addition, this role will be responsible for confirming the accuracy of each student’s enrollment details, including the courses they are registered for, the number of credit hours, and the academic term or session dates. Will work to identify any potential shortfalls in a student’s benefit entitlement that could affect their ability to continue their education and will contact students. Responsible for adding all new students to the VA’s Enrollment Management system. Maintain accurate records of certifications, adjustments, and student enrollment changes to ensure compliance with VA regulations and institutional policies. Processes enrollment updates, schedule adjustments, and term corrections related to VA education benefits, while reviewing student records and supporting documentation to confirm eligibility and compliance with VA education benefit requirements. Interprets and applies VA regulations to ensure proper reporting and ongoing institutional compliance. Coordinates with campus departments such as the Registrar, Student Accounts, Financial Aid, and academic units to resolve discrepancies in student records and certification data. Maintains required VA training and certification as mandated by the Department of Veterans Affairs, which may involve occasional overnight travel.
Requirements
- A bachelor’s degree
- Progressive experience in Registrar, Financial Aid, or Student Services.
- Ability to work with a diverse student population, including Veterans and Active-Duty service members.
- Ability to coordinate with campus departments such as student accounts, financial aid, and academic units.
- Experienced in working with enterprise data systems, databases, and student information systems to support administrative processes.
Nice To Haves
- Experience working in higher education.
- Experience in data processing, records management, or compliance-related administrative work.
- Experience with Banner or similar database.
- Experience with VA education benefits.
Responsibilities
- Reviewing, processing, and submitting enrollment certifications to the Department of Veterans Affairs.
- Confirming the accuracy of each student’s enrollment details, including courses, credit hours, and academic term dates.
- Identifying potential shortfalls in student benefit entitlements and contacting students.
- Adding new students to the VA’s Enrollment Management system.
- Maintaining accurate records of certifications, adjustments, and student enrollment changes.
- Processing enrollment updates, schedule adjustments, and term corrections related to VA education benefits.
- Reviewing student records and supporting documentation to confirm eligibility and compliance with VA education benefit requirements.
- Interpreting and applying VA regulations.
- Coordinating with campus departments (Registrar, Student Accounts, Financial Aid, academic units) to resolve discrepancies.
- Maintaining required VA training and certification.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
