Veteran Outreach Coordinator

Master Center for Addiction Medicine•Hampton, VA

4d•$55,000 - $70,000•Hybrid

About The Position

Master Center for Addiction Medicine is seeking a Veteran Outreach Coordinator to join their team. This role focuses on building relationships with the Department of Veterans Services and other veteran community resources to educate the veteran community about addiction and addiction treatment. The position requires regular travel and onsite work, with a focus on the Hampton Roads area. Ideal candidates will have experience or interest in addiction and recovery, veteran affairs, healthcare, or mental health, and possess strong communication and interpersonal skills. Experience in sales, hospitality, or customer service is also valued. The role demands attention to detail, multitasking abilities, patience, empathy, and respect for the veteran community. Effective communication via in-person, Zoom, and phone is essential, as is collaboration with team members on patient care and operational aspects. Candidates must complete assessment batteries to be considered for an interview.

Requirements

Strong problem-solving skills, high attention to detail and an aptitude for learning.
Strong organizational skills required.
Must provide exceptional customer service and professional communications to patients, colleagues, community partners, and professional staff.
Ability to communicate detailed and relevant data.
Ability to perform a variety of duties and work within a structured environment.
Ability to demonstrate empathy, compassion, and respect for the Veteran Community.
High School Diploma required.
3-5 years management or business development experience.
Ability to interpret data and utilize computer/technology.

Nice To Haves

Work history in Behavioral Health highly preferred.
Two-year degree and clinical experience preferred.
Experience working with veterans or serving veterans preferred.

Responsibilities

Establishes and maintains referral relationships with the Department of Veterans Services including programs such as Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans, and other veteran community resources in the region.
Gathers data and develops health education initiatives aimed at promoting healthy lifestyles, wellness, in addition to developing programs, materials, and events to teach individuals and communities about prevention, managing existing conditions, and conditions affecting well-being.
Schedules presentations to educate about addiction, addiction treatment options, suicide prevention, and other pertinent topics related to mental wellness.
Coordinates and participates in events under the direction of the Chief Clinical Officer and Business Development Team.
Serves as primary contact for veteran referrals and coordinates with team members for insurance verification and intake appointments.
Documents referral partner outreach in HubSpot and coordinates with the Business Development Team on Mailchimp campaigns and other outreach efforts.
Recommends marketing events or initiatives to target veterans and families in the State of Virginia.
Assists the Chief Clinical Officer in the creation of and execution of weekly, monthly and/or quarterly marketing events and collaborations.
Educates and informs referral resources on new programs.
Establishes an effective referral pathway for referral partners under the direction of the Business Development Team and Chief Clinical Officer.
Documents and tracks phone calls, text messages, and emails in HubSpot daily.
Submits weekly plan and meets weekly with the Chief Clinical Officer.
Hosts weekly group therapy session specific to members of the SMVF community.
Other duties and projects as assigned.