Veteran Advocate Specialist

PATRIOTCLAIMS LLC • Pflugerville, TX

1d • Remote

About The Position

At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey. This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through.

Requirements

• Experience in customer support, advocacy, case management, or call center roles
• Ability to manage high volumes of inbound and outbound calls
• Proficiency using CRM systems to document interactions accurately and in real time
• Strong written and verbal communication skills
• Ability to work independently in a remote setting
• Veteran or deeply connected to the veteran community
• Comfortable in a high-volume call environment
• Empathetic, patient, and veteran-first in every interaction
• Clear communicator who can explain complex systems simply
• Organized, reliable, and detail-oriented
• Operates with integrity and accountability

Nice To Haves

• Knowledge of VA claims or VA benefits processes
• Experience working with veterans, military families, or government systems
• Comfort using AI-powered tools or workflow platforms

Responsibilities

• Handle a high volume of calls with professionalism, empathy, and efficiency
• Educate veterans on the VA claims process, timelines, and next steps
• Accurately document all interactions in the CRM system
• Coordinate with Intake, Operations, and Advocacy teams
• Identify veteran needs and escalate issues when appropriate
• Work daytime shifts based on geographic location

Benefits

• Mission-driven work supporting veterans nationwide
• Fully remote role with structured daytime hours
• Technology that reduces administrative burden
• Collaborative, values-based team culture
• Career growth without sales pressure
• Performance-based growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed