Vet Consultation Services Technician

Colgate•Overland Park, KS

2d•Hybrid

About The Position

The Hill’s Vet Consultation Services Technician partners with vet consultation services consulting Clinicians to provide technical services in nutritional counseling and Hill’s product support to veterinary healthcare professionals in North America and as well as support our internal Hill's employees. This position reinforces the appropriate usage, awareness, and endorsement of Hill's products in dietary management. In addition, this position receives feedback from Hill's customers and communicates that feedback to the company.

Requirements

Associates Degree
Credentialed Veterinary Technician with an active license
2 + years of clinical experience in a veterinarian environment
Experience in typing while talking to document calls
Experience with Google Suites, MS Word, and Excel
Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirements based on dietary caloric density.

Nice To Haves

Bachelors Degree
Excellent Communication and writing skills
Strong relationship building and teamwork skills

Responsibilities

Respond to inquiries and complaints via phone calls and emails from veterinary professionals and Hill’s employees
Assess the contact’s needs to determine the first step in answering questions and call deposition. Techs can provide product information and feeding details for non-complicated cases.
Provide Veterinary Health Care Team members with support on company policies and service procedures
Action follow-up items to ensure the customer’s needs are met
Provide information relative to Hill’s product changes, new products’ attributes, and current marketing promotional information.
Maintain technical knowledge and professional certifications to assure high standards for accurate and consistent responses to internal and external customers.
Participate in presentations of VCS services and case consults, participate in projects, and collaborate with other departments on engagement activities, which add value to the business while developing career skills and relationships across the organization.
Performs other duties as assigned