Vessel IT Analyst

A.P. Moller - Maersk•Norfolk, VA

7d•$60,000 - $75,000•Hybrid

About The Position

Responsible for the day-to-day administration and support of shipboard IT infrastructure, including servers and workstations, satellite and network communications, and installed software applications aboard Company-managed vessels. Participate in the planning and execution of various vessel-related technical projects, including vessel reflags and hardware upgrades. Provide technical advice and training to mariners, vessel managers, and IT personnel.

Requirements

At least three years of experience supporting computer, network, and infrastructure environments.
Knowledge of enterprise infrastructure, including server, cloud, network, backup, and endpoint security technologies is required.
Experience installing, configuring, and troubleshooting workstations, servers, networks, and related hardware and software environments, including Windows 11 and Windows Server 2019/2022 is required.
Ability to analyze technical requirements and recommend effective solutions.
Ability to manage multiple priorities and projects in a fast-paced environment.
Strong analytical, problem-solving, and research skills.
Strong customer service, communication, and collaboration skills.
Self-motivated, detail-oriented, and able to work independently.
Must be a U.S. citizen eligible of obtaining a security clearance from the Defense Counterintelligence and Security Agency (DCSA).
This position requires access to vessels and safety sensitive facilities and therefore requires a Transportation Worker Identification Credential (“TWIC”).

Nice To Haves

Associates degree or higher in an IT field strongly preferred, or equivalent experience required.
Specific experience with Microsoft Azure Cloud, Azure Local, Microsoft failover clustering, Powershell, Cisco Meraki, Veeam, and CrowdStrike preferred.
Previous experience in a Linux environment is a plus.
Relevant technical certifications preferred.

Responsibilities

Provide technical support for the MLL fleet's IT infrastructure, including shipboard networks, satellite communications, servers, workstations, network printers, and other IT equipment used aboard MLL vessels.
Assist in the deployment and execution of shipboard IT infrastructure upgrades, maintenance, and support.
Coordinate the activities of internal and external service providers as related to vessel IT goals.
Review and update Company technical procedures, processes, and work instructions.
Ensure adequate data protection capabilities are in operation at all times.
Provide for backup and recovery of vital shipboard data and services.
Monitor the performance of provided services and take corrective action to maintain or improve information technology services provided to the MLL fleet.
Make recommendations for new or upgraded information technology services and equipment for the MLL fleet.
Execute new or upgraded services for the MLL fleet.
Coordinate with the vessel managers and other Maersk Line Limited personnel to provide adequate and timely technical support to MLL vessels.
Maintain technical and configuration documentation of company-owned workstations and servers aboard owned or operated vessels.
Administer and monitor the company antivirus program across all Maersk Line, Limited vessels, including the deployment of definition updates to workstations, servers, and email environments.
Coordinate and execute the deployment of security patches and service packs for vessel workstations and servers, verifying successful installation and troubleshooting failed updates.
Work occasionally outside standard business hours, including nights, weekends, and public holidays, depending on vessel schedules or emergencies.
Occasional travel to vessels, shipyards, and repair facilities including international travel.
Supports commitment to safety and other selected company standards and certifications
Performs other position-related duties as specified by management