IT Analyst

Prince William County Government•Prince William County, VA

5d•Onsite

About The Position

The Department of Information Technology (DoIT) in Prince William County is transforming technology to deliver government services at the speed and quality of private industry. Join us as we near completion of an innovative IT transformation to a modern cloud infrastructure and software delivery platform. Join our team to see your hard work in action! DoIT seeks an experienced IT Analyst to support the Department of Parks and Recreation business applications. As part of the Parks and Development Technologies team, you will have the opportunity to drive technological advancements that enhance parks and recreation services throughout the county. DoIT fosters leadership at all levels while valuing business partnerships, quality customer service, innovation, integrity, and accountability. Strong collaboration and communication skills are essential. This position will work closely with agency staff and vendors, becoming a subject matter expert (SME) on the RecTrac system and other agency-specific software. As part of a team, you will work with the Senior Systems Analyst on application analysis and provide Tier 2 end user support. You also will be working with an IT Specialist and will be providing mentoring and guidance. You will assist the Sr Systems Analyst with implementing new programs and modules, as well as adapting to the evolving requirements of the Department of Parks and Recreation. In this role, you will act as a Systems Analyst on the Parks and Recreation Development team within the Business Technology Services Program of the Department of Information Technology. This team is comprised of 3 IT professionals and is focused on business applications and technology used by the Department of Parks and Recreation. A successful candidate will be a fast learner, eager to develop leadership skills, and comfortable with coaching and mentoring. The successful candidates will display strong technical expertise, including providing operational support for both on-premises and cloud solutions. They should be adept at managing multiple priorities while delivering technical support across various systems in a fast-paced environment. Additionally, experience collaborating with Technical Support Departments and/or application vendors to resolve issues is essential. Lastly, effective communication skills are essential. The ideal candidate should be able to engage with both technical and non-technical audiences, collaborate with internal departments and other teams within DoIT, and provide excellent customer service.

Requirements

High School Diploma or G.E.D
5 years of IT Customer Support experience
Background check, which includes a criminal history check and credit history check.
Valid driver's license.
DMV check is required.

Nice To Haves

Experience working in IT Customer Support (in-person, phone, and remote)
Experience working with Parks and Recreation Department
Experience with user/system administration functions in RecTrac or similar recreation database program
Experience with PowerApps, PowerBI or PowerAutomate

Responsibilities

Act as backup for the Senior IT Analyst.
Work with the Senior IT Analyst on upcoming projects and staff hardware and software support.
Collect requirements and offer solutions already in place in the County.
Work with other DoIT departments to work on solution or procurement of new software if an in-house solution is not available.
Provide Tier 2 Technical Support.
Review and update technical and operational processes as needed.
Support the RecTrac System and other agency specific software.
Mentor and provide guidance to the team’s IT Specialist and Interns.
Offer technical guidance and assistance for Technical Support of staff members.
Communicate technical information to technical and non-technical people.
Update project requests and work status using Microsoft Planner and Jira.
Manage multiple projects and priorities all at one time.

Benefits

Comprehensive medical coverage options
Paid holidays
Personal days
Generous leave accrual
Participation in the Virginia Retirement System
457 and 401a defined contribution plans
Flexible Spending Accounts
Credit Union membership
Employee Assistance Program (EAP)
Employee Advisory Committee
Health, Dental and Vision Insurance plans
Annual leave – accrue 4 hours each pay period. Accrual increases every 3 years up to a maximum of 8 hours per pay period.
Sick leave – accrue 4 hours each pay period
Paid Holidays – receive up to 11 holidays per year
Personal Leave – up to 4 days per year
Family Medical Leave (FMLA) - for employees who qualify
Life Insurance
Public Service Loan Forgiveness