IT Analyst

Argenta•Shawnee, KS

2d•Onsite

About The Position

Argenta is currently looking to fill the role of IT Analyst at our Shawnee, KS location. This role will be responsible for resolving IT issues and managing user requests, to supporting infrastructure, security, and business application initiatives. You’ll be a hands-on technical expert, working closely with users to understand their needs and identify solutions that support business processes. You’ll also contribute to IT projects, drive improvements in service delivery, and help ensure that Argenta’s technology landscape remains compliant, secure, and fit for purpose. This is an excellent opportunity for someone who enjoys both BAU support and contributing to continuous improvement, working as part of a high-performing team in a global organization. We are looking for a proactive and technically skilled Senior IT Analyst to join our global IT team. In this key role, you’ll support our site with a broad range of technology-related needs. From resolving IT issues and managing user requests, to supporting infrastructure, security, and business application initiatives. You’ll be a hands-on technical expert, working closely with users to understand their needs and identify solutions that support business processes. You’ll also contribute to IT projects, drive improvements in service delivery, and help ensure that Argenta’s technology landscape remains compliant, secure, and fit for purpose. This is an excellent opportunity for someone who enjoys both BAU support and contributing to continuous improvement, working as part of a high-performing team in a global organization.

Requirements

A relevant qualification in an IT discipline
Qualification or experience in IT service methodologies
Strong experience troubleshooting Windows, Microsoft Office, and client-side applications
Knowledge of Microsoft 365 admin, Active Directory domain services (ADUC), DNS, DHCP, file and print services
Understanding of LAN/WAN networking, virtualization concepts, and hardware support
Support experience with smart devices (Windows, iOS, Android)
Practical familiarity with ITIL service desk processes
Experience with infrastructure, security, and business applications
Excellent verbal and written communication skills
Ability to manage your time effectively and prioritize under pressure
Logical thinking, curiosity, and a desire to learn new technologies
A strong sense of ownership and accountability with a service-first attitude

Nice To Haves

Working towards a qualification in a specialized technology area is a plus

Responsibilities

Resolving IT issues and managing user requests
Supporting infrastructure, security, and business application initiatives
Working closely with users to understand their needs and identify solutions that support business processes
Contributing to IT projects
Driving improvements in service delivery
Ensuring Argenta’s technology landscape remains compliant, secure, and fit for purpose
Troubleshooting software issues
Supporting project rollouts
Managing security-related tasks
Investigating issues across systems and networks
Working with users to deliver effective resolutions