VES Special Project Analyst

CAI•Boca Raton, FL

2d•Onsite

About The Position

We are looking for a motivated VES Special Project Analyst ready to take us to the next level! If you have data entry experience, strong attention to detail, and excellent communication skills, and are looking for your next career move, apply now. We are looking for a VES Special Project Analyst to perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures. This position is a full-time contract and onsite in Boca Raton, FL. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
Strong attention to detail and ability to follow pre-defined guidelines
Ability to perform skip tracing and evaluate customer information using TLO
Experience in reviewing and auditing reports for accuracy and completeness
Excellent collaboration skills to coordinate with multiple departments and personnel
Ability to create, update, and manage reports accurately
Effective communication skills and ability to update systems with detailed and accurate information
Ability to handle tasks independently and meet established performance measures
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team members over the phone and in person

Responsibilities

Exercise independent judgment while adhering to pre-defined guidelines
Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using the Unicenter Service Desk application
Perform ROV queries through the TLO skip tracing application
Use TLO to evaluate license plate history and determine necessary Vector updates to customer information
Review and audit daily reports from CCSS to resolve incomplete customer demographics
Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
Assist interoperability partners with account creation and registrant lookups
Create and update reports as requested by Supervisor/Management
Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
Ensure compliance with established performance measures while performing job functions
Complete other duties or special projects as assigned