Verifications Representative

Henry Schein

8d•$35,093 - $54,834•Onsite

About The Position

The Verifications Representative plays a key role in supporting the processing of prescription product orders by ensuring customer licensing information is accurate, complete, and compliant with applicable federal and state regulations. This position partners with customers, sales, and internal teams to facilitate account setup, support order processing, and help maintain the integrity of licensing and customer account records.

Requirements

Very good telephone etiquette and effective dispute resolution.
General computer skills and ability to learn applicable computer systems.
Ability to clearly document details of customer licensure information
Good time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented
Very good Interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task

Responsibilities

Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products.
Contact customers via email and phone to verify additional information as needed.
Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed.
Document and update customer license information to ensure regulatory compliance.
Interact with Sales team and other internal divisions regarding customer orders for prescription products.
Participate in special projects and perform other duties as required.