Verification Specialist

Alliance Risk Group•Remote, OR

1d•Remote

About The Position

SmartHRCheqs, a division of Alliance Risk Group, provides comprehensive background screening and occupational health solutions to employers across the United States and globally. Our services include criminal background checks, employment and education verifications, professional license verification, drug screening, E-Verify, social media screening, identity verification, and occupational health services. We partner with organizations in healthcare, finance, staffing, transportation, and other highly regulated industries to help create safe and compliant workplaces. SmartHRCheqs is committed to accuracy, compliance, exceptional client service, and leveraging advanced technology to deliver high-quality screening solutions. The Verification Specialist is responsible for conducting employment, education, professional license, professional association, and reference verifications as part of comprehensive screening services. This role requires strong communication skills, attention to detail, investigative thinking, and the ability to manage multiple files in a fast-paced remote environment.

Requirements

Strong verbal and written communication skills
Excellent attention to detail and organizational abilities
Strong analytical and investigative skills
Ability to multitask and meet deadlines in a fast-paced environment
Comfortable with high-volume phone communication
Ability to work independently in a remote setting

Nice To Haves

Experience in background screening, verification services, customer service, or administrative support preferred
Familiarity with TazWorks or similar platforms preferred
Understanding of background screening laws and compliance standards preferred

Responsibilities

Conduct employment, education, professional license, professional association, and professional reference verifications
Process background screening assignments through fax, email, and the applicant portal system from initial receipt through completion
Perform investigative analysis including review of assignments, identification of information gaps, and evaluation of findings
Complete various background screening searches including criminal, civil, E-Verify, CBSV, sex offender, social media, drug screening, employment, education, and reference checks
Maintain familiarity with applicable background screening laws and regulations including FCRA and other state and federal requirements
Communicate professionally with internal staff, clients, vendors, researchers, employers, and applicants via phone, email, and written communication
Conduct extensive phone work to complete verifications and provide clients with timely updates on file status
Contact employers, educational institutions, courts, and vendors to obtain verification information and status updates
Review, interpret, and enter verification and background results into the system and explain findings when needed
Compile accurate and complete client reports, including written and verbal explanations as required
Conduct quality control reviews on all completed files to ensure accuracy and compliance
Maintain familiarity with the TazWorks platform and all system functions
Participate in daily huddles, ongoing training, and continuous industry education
Maintain awareness of division metrics, performance standards, and production goals
Assist with identifying opportunities to offer additional searches or services when appropriate
Support creation and updates of SOPs, policies, and procedures related to PBSA accreditation and compliance standards
Perform additional duties as assigned as business needs evolve