Verification Specialist

OneMain Financial • Tempe, AZ

3d • Hybrid

About The Position

Join OneMain Financial as a Verification Specialist! Are you passionate about helping people and ensuring financial solutions are handled with care and integrity? At OneMain Financial, you’ll play a critical role in supporting our customers and teams nationwide by ensuring loan applications are reviewed swiftly and accurately. This role involves reviewing and verifying consumer loan applications to ensure all customer information, documents, and requirements are accurate, and that every loan meets company policies and regulatory standards before approval. You will also communicate with Centralized Sales, Underwriting, and Branch teams to resolve questions and support a seamless customer experience, identify and escalate complex or unusual situations, and handle important funding tasks to ensure loans are properly fulfilled and documented. The goal is to help deliver outstanding service and contribute to customer satisfaction by keeping the process efficient and reliable.

Requirements

• High school diploma or GED required.
• Strong communication skills—both written and verbal.
• Positive attitude and motivation to help customers and drive results.
• Ability to work collaboratively with multiple teams.

Nice To Haves

• Previous experience in loan verification, processing, fulfillment, or similar customer service/operations roles is helpful.

Responsibilities

• Review and verify consumer loan applications to make sure all customer information, documents, and requirements are accurate.
• Ensure every loan meets company policies and regulatory standards before approval.
• Communicate with Centralized Sales, Underwriting, and Branch teams to resolve questions and support a seamless customer experience.
• Identify and escalate any complex or unusual situations—like discrepancies or potential fraud—to the right team members.
• Handle important funding tasks, making sure each loan is properly fulfilled and documented.
• Help deliver outstanding service and contribute to customer satisfaction by keeping the process efficient and reliable.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED