Verification Specialist I

Foundation Finance Company, LLC • Rothschild, WI

9d • Hybrid

About The Position

The Verification Specialist I completes calls with applicants and dealers to verify the accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk-related activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues.

Requirements

• Two years of call center or customer service experience required.
• Knowledge of Word Processing software; Spreadsheet software and Internet software.
• Strong typing skills and strong attention to detail
• Professional phone presence and excellent verbal and written communication skills

Nice To Haves

• Reliable, dynamic, sociable and enthusiastic team players
• Positive "can-do" attitude
• Excellent judgement
• Ability to multi-task under the stress of deadlines
• Strong desire to help the organization succeed

Responsibilities

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identity, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and escalate verification or risk related issues to management.
• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.
• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed