Verification Manager

OneMain Financial • Tempe, AZ

13d • Onsite

About The Position

The Verifications Manager will be responsible for managing a team of verifications specialists who provide accurate and timely investigation of sub-prime consumer Auto loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Supporting vehicle and recreation vehicle purchases. In the Role : Act as a liaison between multiple internal departments and/or external customers and vendors ; requires strong written and verbal communications. Ensure loan stipulations meet state specific guidelines for both vehicle and recreation vehicle purchases including but not limited to purchase orders, title and UCC requirements, document fees and warranties. Support Dealer status updates to expedite verification to meet scheduled loan closing, this will include written and verbal communication. Comprehensively understand verification workflow to expedite exceptions and defects requiring partner support Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws. Set performance goals and project deadlines that align with the company’s larger plans Conduct performance reviews, motivate team members and create strategies to boost productivity Provide escalation support on complex issues between Centralized Underwriting, Sales, Verifications, Titles and/or other Centralized support teams and external vendors. Maintaining proper work schedules to support your department of responsibilities. Reviewing, auditing, and formalizing monthly audits on departmental inventories and processes. Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process. Identify process improvement opportunities to increase efficient and effective loan stipulation verifications

Requirements

• High School Diploma or GED
• 3-5 years verifications, dealer verifications experience
• 1-2 years management/leadership experience

Nice To Haves

• Strong communication skills (oral, written, and interpersonal)
• Excellent communication and leadership skills
• High level of motivation to deliver results
• Demonstrated ability to accomplish results in a team-based environment
• Ability to build relationships and partnerships
• History of using sound reasoning and exercising good judgment

Responsibilities

• Manage a team of verifications specialists.
• Ensure accurate and timely investigation of sub-prime consumer Auto loan applications.
• Ensure critical loan approval stipulations are addressed, resolved, and meet company policies.
• Identify and escalate complex issues.
• Act as a liaison between multiple internal departments and/or external customers and vendors.
• Ensure loan stipulations meet state specific guidelines for both vehicle and recreation vehicle purchases.
• Support Dealer status updates to expedite verification to meet scheduled loan closing.
• Comprehensively understand verification workflow to expedite exceptions and defects requiring partner support.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.
• Set performance goals and project deadlines.
• Conduct performance reviews, motivate team members and create strategies to boost productivity.
• Provide escalation support on complex issues between Centralized Underwriting, Sales, Verifications, Titles and/or other Centralized support teams and external vendors.
• Maintain proper work schedules to support your department of responsibilities.
• Reviewing, auditing, and formalizing monthly audits on departmental inventories and processes.
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
• Identify process improvement opportunities to increase efficient and effective loan stipulation verifications.

Benefits

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED