Venue Usher/Ticket Taker - The Masonic
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Concerts Division fosters a fun and upbeat work culture with opportunities for career and personal growth. Live Nation is certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. The Masonic is seeking an Usher/Greeter/Ticket Taker. This role is crucial for ensuring guest safety, maintaining venue cleanliness, and assisting guests with their needs before, during, and after shows.
Requirements
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
Nice To Haves
- High School Diploma or equivalent
- At least 1+ year in a guest service role
Responsibilities
- Greet guests, scan guest tickets upon entry to the venue
- Answer guest questions, assist guests with locating their seats
- Examine tickets for entry to various seat levels around the venue during the event
- Assist with keeping the venue safe, clean and presentable to the guest
- Resolve guest complaints or problems
- Examine tickets or passes to verify authenticity
- Provide assistance to with guests with special needs, such as helping with seat accommodations
- Show CARE by participating in venue recycling efforts before, during and after the show
- Guide guests to exits or provide other instructions or assistance in case of emergency
- May assist in verifying staff credentials to generally restricted areas
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Assist patrons by giving directions places inside or outside the venue
- Ensure guests are safely enjoying the show
- Additional tasks as requested by management
Benefits
- Free concert tickets
- Dog-friendly offices
- Student loan reimbursement
- Adoption/fertility support
- Generous vacation
- Healthcare
- Retirement benefits
- Tuition reimbursement
- Six months of paid caregiver leave for new parents including fostering
- Perks like Roadie Babies helping new parents care for their babies on work trips
- Access to free live events through our exclusive employee ticketing program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
