Venue Technology Supervisor - Toyota Amp. Wheatland

ASM Global • Wheatland, CA

2d • $21 - $24 • Onsite

About The Position

The Venue Technology Supervisor role requires a customer service-focused individual with the ability to work independently and be flexible to support various Legends Hospitality locations. Success in this position depends on the ability to thrive in a fast-paced, dynamic work environment with shifting priorities. The qualified individual will possess strong analytical and problem-solving skills, a proven ability to manage and complete multiple tasks efficiently, and excellent verbal and written communication skills, along with the ability to build and maintain effective relationships with all internal and external stakeholders.

Requirements

• Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding on networking including TCP/IP, VLAN’s
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Nice To Haves

• Exposure to event support or retail sales experience preferred but not required

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors on support of proprietary systems
• Tracking RMA’s of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Benefits

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level