Venue Experience Associate - Marquee New York

Tao Group Hospitality•New York, NY

About The Position

The Venue Experience Associate is a key front-facing role responsible for creating a seamless, high-energy arrival and retail experience for guests. This position supports venue entry operations, merchandise sales, and guest flow by managing wristbands, swiping cards, processing transactions, and assisting with guestlist and ticket validation. The ideal candidate delivers exceptional guest service, operates efficiently in a fast-paced nightlife environment, and maintains a polished, professional presence at all times.

Requirements

Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Previous hospitality experience preferred
Previous cocktail server or floor server experience preferred
Experience in a high-volume restaurant/nightclub/lounge

Responsibilities

Greet guests promptly and warmly, creating a positive first impression of the venue
Facilitate guest entry by verifying reservations, guestlist, tickets, and credentials
Issue wristbands, scan/swipe entry cards, and manage access points efficiently
Provide accurate wait times and assist with managing guest flow and lines
Serve as a liaison between promotions, VIP services, and guests
Respond to guest inquiries and requests in a courteous, timely, and professional manner
Anticipate guest needs and provide directions, venue information, and pricing details
Actively engage guests to promote and sell retail and branded merchandise
Maintain cleanliness, organization, and visual presentation of retail areas and displays
Ensure merchandise is securely stored, properly displayed, and accounted for
Conduct routine inventory checks and report discrepancies or damages
Assist with receiving, transferring, and organizing inventory
Accurately process all transactions including cash, credit card, comps, and other payment types
Operate POS systems efficiently to complete guest purchases and entry-related transactions
Maintain and balance assigned bank; ensure accurate accounting of all funds
Complete required financial reporting and end-of-shift procedures
Follow all company cash handling and payment processing policies
Maintain line of sight and awareness of surroundings to support a safe and controlled environment
Identify and report any suspicious activity, guest concerns, or incidents to management or security
Recognize intoxicated or disorderly guests and escalate appropriately
Maintain cleanliness and organization of all assigned work areas
Adhere to all company Standard Operating Procedures and Sequence of Service standards
Complete opening, running, and closing duties as assigned
Maintain a positive, professional attitude in a high-volume nightlife setting
Work collaboratively with all departments to ensure a seamless guest experience
Communicate effectively with team members, management, and partner departments
Attend trainings, pre-shift meetings, and stay informed on venue updates, events, and policies
Present a polished appearance in accordance with company standards
Assist with marketing efforts including guest engagement and promoting venue events when applicable
Support development of repeat guests and positive guest relationships
Maintain a strong sense of urgency while delivering high-quality service
Perform other job-related duties and special projects as assigned