Venue Experience Associate - Marquee Skydeck New York

Tao Group Hospitality•New York, NY

6d•Onsite

About The Position

The Venue Experience Associate is a key front-facing role responsible for creating a seamless, high-energy arrival and retail experience for guests. This position supports venue entry operations, merchandise sales, and guest flow by managing wristbands, swiping cards, processing transactions, and assisting with guestlist and ticket validation. The ideal candidate delivers exceptional guest service, operates efficiently in a fast-paced nightlife environment, and maintains a polished, professional presence at all times.

Requirements

Exceptional guest service skills
Ability to operate efficiently in a fast-paced nightlife environment
Polished, professional presence at all times
Ability to verify reservations, guestlist, tickets, and credentials
Ability to issue wristbands, scan/swipe entry cards, and manage access points
Ability to provide accurate wait times and assist with managing guest flow and lines
Ability to respond to guest inquiries and requests courteously, timely, and professionally
Ability to anticipate guest needs
Ability to promote and sell retail and branded merchandise
Ability to maintain cleanliness, organization, and visual presentation of retail areas and displays
Ability to ensure merchandise is securely stored, properly displayed, and accounted for
Ability to conduct routine inventory checks and report discrepancies or damages
Ability to assist with receiving, transferring, and organizing inventory
Ability to accurately process all transactions including cash, credit card, comps, and other payment types
Ability to operate POS systems efficiently
Ability to maintain and balance assigned bank
Ability to complete required financial reporting and end-of-shift procedures
Ability to follow all company cash handling and payment processing policies
Ability to maintain line of sight and awareness of surroundings
Ability to identify and report any suspicious activity, guest concerns, or incidents to management or security
Ability to recognize intoxicated or disorderly guests and escalate appropriately
Ability to maintain cleanliness and organization of all assigned work areas
Ability to adhere to all company Standard Operating Procedures and Sequence of Service standards
Ability to complete opening, running, and closing duties
Ability to maintain a positive, professional attitude in a high-volume nightlife setting
Ability to work collaboratively with all departments
Ability to communicate effectively with team members, management, and partner departments
Ability to attend trainings and pre-shift meetings
Ability to stay informed on venue updates, events, and policies
Ability to present a polished appearance in accordance with company standards
Ability to assist with marketing efforts including guest engagement and promoting venue events
Ability to support development of repeat guests and positive guest relationships
Ability to maintain a strong sense of urgency while delivering high-quality service
Ability to perform other job-related duties and special projects as assigned

Responsibilities

Greet guests promptly and warmly, creating a positive first impression of the venue
Facilitate guest entry by verifying reservations, guestlist, tickets, and credentials
Issue wristbands, scan/swipe entry cards, and manage access points efficiently
Provide accurate wait times and assist with managing guest flow and lines
Serve as a liaison between promotions, VIP services, and guests
Respond to guest inquiries and requests in a courteous, timely, and professional manner
Anticipate guest needs and provide directions, venue information, and pricing details
Actively engage guests to promote and sell retail and branded merchandise
Maintain cleanliness, organization, and visual presentation of retail areas and displays
Ensure merchandise is securely stored, properly displayed, and accounted for
Conduct routine inventory checks and report discrepancies or damages
Assist with receiving, transferring, and organizing inventory
Accurately process all transactions including cash, credit card, comps, and other payment types
Operate POS systems efficiently to complete guest purchases and entry-related transactions
Maintain and balance assigned bank; ensure accurate accounting of all funds
Complete required financial reporting and end-of-shift procedures
Follow all company cash handling and payment processing policies
Maintain line of sight and awareness of surroundings to support a safe and controlled environment
Identify and report any suspicious activity, guest concerns, or incidents to management or security
Recognize intoxicated or disorderly guests and escalate appropriately
Maintain cleanliness and organization of all assigned work areas
Adhere to all company Standard Operating Procedures and Sequence of Service standards
Complete opening, running, and closing duties as assigned
Maintain a positive, professional attitude in a high-volume nightlife setting
Work collaboratively with all departments to ensure a seamless guest experience
Communicate effectively with team members, management, and partner departments
Attend trainings, pre-shift meetings, and stay informed on venue updates, events, and policies
Present a polished appearance in accordance with company standards
Assist with marketing efforts including guest engagement and promoting venue events when applicable
Support development of repeat guests and positive guest relationships
Maintain a strong sense of urgency while delivering high-quality service
Perform other job-related duties and special projects as assigned