Venipuncture Operations Coordinator - Baton Rouge

Ochsner Health•Baton Rouge, LA

About The Position

The Venipuncture Operations Coordinator leads the daily operations of venipuncture personnel and processes. The role schedules and monitors work, evaluates effectiveness, supports staffing coverage, and coordinates resources to provide quality service and customer satisfaction. It implements department policies and procedures and oversees efforts to improve processes and efficiency. The coordinator leads phlebotomy work activities, helps resolve service concerns, supports employee orientation and training, and provides feedback to the supervisor on staff performance. The role works with the supervisor to manage staffing hours and supply costs and communicates with nursing personnel, department leaders, employees, and other key contacts. It also helps maintain a clean and safe environment and ensures adherence to infection control policies, CAP guidelines, the department Safety Manual, and applicable regulations. This position works in a patient-care environment and routinely involves exposure to blood, body fluids, tissue, specimens that may contain disease, and potentially hazardous medications or waste. It requires a flexible schedule, including possible 24/7, weekend, holiday, and on-call availability. Medium physical work is required, including lifting or moving objects, and mechanical lifting devices or team lifts should be used.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a healthcare-related field.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Excellent decision-making and delegation skills.
Ability to meet the physical demands of Medium Work, including occasional exertion of 20 to 50 pounds, frequent exertion of 10 to 25 pounds, and constant exertion of up to 10 pounds.
Ability to stoop, bend, reach, and grasp, with manual dexterity.
Ability to work a flexible schedule, potentially including 24/7 coverage, weekends, holidays, and on-call availability.
Ability to work in an environment with routine exposure to blood, body fluids, tissue, potentially infectious specimens, and possible hazardous medications or waste.

Nice To Haves

Leadership experience.

Responsibilities

Lead the daily work activities of the phlebotomy group and coordinate venipuncture operations.
Schedule, staff, monitor, and evaluate work activities, ensuring adequate coverage across shifts and positions.
Resolve customer service concerns through service recovery initiatives and help foster a customer service culture.
Assist with orientation and training of new employees and provide ongoing instruction to venipuncture staff.
Assist other employees or assume their duties when needed, and provide staff performance feedback to the supervisor.
Ensure timely responses to priority venipuncture requests.
Work with the supervisor to control man-hours and supply costs.
Communicate effectively with nursing personnel, department directors, employees, and other key personnel.
Maintain a clean and safe work environment and ensure compliance with infection control policies, CAP guidelines, and the department Safety Manual.
Adapt interactions and explanations to the needs and privacy of individual patients, including requesting permission and adjusting communication style.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical conduct and patient, employee, privacy, or other compliance-related concerns.
Perform other related duties as required.