Director of Operations, Baton Rouge

Audubon Companies•Metairie, LA

About The Position

The Director of Operations, Baton Rouge Operations, is accountable for developing and managing a Baton Rouge office to serve existing clients and its portfolio of work while developing new opportunities. The role fosters and expands the company’s engineering, automation, fabrication, and construction service lines. The office will include core personnel supporting local efforts, with support from other offices. The Director provides customer and operational leadership, coordinates area execution, supports project scoping and client updates, and manages the recruitment and development of local execution team members. The role also holds responsibility for revenue and other financial goals, forecasting financial and utilization measures, and negotiating contract pricing when necessary. The position involves regular travel to client job sites, usually in heavy industrial chemical production facilities. Work may involve exposure to moving mechanical parts, elevated or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather, electric-shock risks, and varying noise levels.

Requirements

At least 15 years of industry-related experience on multidisciplinary projects.
Ability to communicate effectively with customers to identify needs and evaluate alternative business solutions and strategies.
Ability to continually identify ways to increase customer satisfaction and deepen customer relationships.
Ability to maintain lasting customer relationships.
Ability to ensure assigned teams deliver superior customer solutions.
Ability to provide senior-level resolution to customer issues.

Nice To Haves

Bachelor of Science in Engineering preferred.

Responsibilities

Provide leadership with customers in the area.
Oversee and coordinate area execution.
Advocate for expansion of company service lines, including engineering, fabrication, construction, and automation.
Coordinate with office project managers and engineering teams to resolve site-specific issues.
Facilitate regular project status updates and meetings with clients.
Support development of project scopes for proposals.
Manage, develop, and recruit additional area execution team members.
Address and resolve project issues with clients.
Develop and meet revenue and other financial goals for the assigned area.
Forecast revenue, profitability, margins, bill rates, and utilization across the assigned area.
Manage negotiation of contract pricing when necessary.
Communicate with customers to identify needs and evaluate alternative business solutions and strategies.
Define ways to increase customer satisfaction and deepen customer relationships.
Maintain lasting customer relationships.
Ensure assigned teams deliver superior solutions to customers.
Provide senior-level resolution to customer issues.