Director of Operations, Baton Rouge

Audubon Companies • Metairie, LA

1d

About The Position

The Director of Operations, Baton Rouge Operations, is accountable for developing and managing a Baton Rouge office to serve existing clients and the current portfolio of work while developing new opportunities. The role fosters and expands the company’s engineering, automation, fabrication, and construction service lines. The office includes core personnel supporting local efforts, with support from other offices.

The Director provides customer and operational leadership, oversees area execution, coordinates project teams, supports proposals and client communication, and manages the development and recruitment of local execution team members. The role is also accountable for revenue and other financial goals, accurate forecasting, and contract pricing negotiations when necessary.

Requirements

• Minimum of 15 years of industry-related experience on multidisciplinary projects.
• Communicate effectively with customers to identify needs and evaluate alternative business solutions and strategies.
• Continually identify ways to increase customer satisfaction and deepen customer relationships.
• Maintain lasting customer relationships.
• Ensure assigned teams deliver superior solutions to customers.
• Provide senior-level resolution to customer issues.

Nice To Haves

• Bachelor of Science in Engineering preferred.

Responsibilities

• Provide leadership with customers in the area.
• Oversee and coordinate area execution.
• Advocate for expansion of service lines, including engineering, fabrication, construction, and automation.
• Coordinate with office project managers and engineering teams to resolve site-specific issues.
• Facilitate regular project status updates and meetings with clients.
• Support development of project scopes for proposals.
• Manage, develop, and recruit additional area execution team members.
• Address and resolve project issues with clients.
• Develop and meet revenue and other financial goals for the assigned area.
• Accurately forecast revenue, profitability, margins, bill rates, and utilization across the assigned area.
• Manage negotiation of contract pricing when necessary.
• Maintain customer relationships, identify customer needs, and support teams in delivering solutions that meet those needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director