Vendor Specialist

Encore Capital Group•Saint Cloud, MN

9d•$20 - $20

About The Position

The Vendor Specialist is responsible for working as a liaison between MCM and the Law Firms to ensure process adherence. This includes account analysis via automated and manual processes & training law firms for increased performance. The position will also include problem solving along with support and ownership of subject matter expert areas and projects.

Requirements

High School Diploma
1-2 years customer service or clerical experience
Experience using Microsoft Office
Strong written and verbal communication skills
Ability to process Data Entry
Ability to work in a team
Problem solving skills

Nice To Haves

Associate's
Experience in a customer-facing role and/or the legal field
Knowledge of Salesforce

Responsibilities

Ensure all outsourced accounts are handled accurately.
Promote internal and external relationships with law firms and internal partners.
Act as a subject matter expert for one or more business entities.
Improve operational procedures to increase efficiency and profitability.
Provide regular tracking and reporting into daily processes and/or financial performance.
Perform other duties, as assigned.

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.