Vendor Management Specialist

AtlantiCare•Egg Harbor Township, NJ

11h

About The Position

The primary responsibility for this position is to provide technical support to all individuals assigned to the Business Office Vendor Management Team. This position requires a strong background in insurance management and an extensive understanding and demonstrated proficiently of the Vendor Management Escort workflow tracks. The Vendor Management Specialist must exhibit strong written and communication skills with a demonstrated excellence in working with operating systems in the vendor management team which consists of but are not limited to the following: McKesson STAR, Escort, and all Microsoft Office Suite products, Med-Host, Power Chart and Quantros. This position will have oversight responsibility for the workflow of nine vendors. The management of these vendors requires a strong attention to the proper and timely flow and return of accounts from the vendors. As the primary “go to” person in vendor management, the Vendor Management Specialist must be willing to work overtime, as required, and must display the ability to manage time, juggle priorities and possess strong decision-making skills surrounding the history of accounts. As the prime technical resource, the Vendor Management Specialist will train all new hires and staff on system upgrades, customer grievance handling and process/workflow changes. This position supports organizational goals by providing quality customer service, improvement efforts and demonstrating a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.

Requirements

High School Diploma is required. One or two years of college preferred.
At least 2 years hospital business office experience or a minimum of 3 year experienced in the collection and customer service fields.
Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) and knowledge familiarity of basic medical terminology is also required.
General working knowledge of third party payers, collection procedures and collection laws.
Demonstrated excellent telephone communication skills.
Customer service oriented, which includes the ability to interact professionally with internal and external customers, handle sensitive customer complaints/grievances in a confidential, respectful, and empathetic manner.
Computer literacy is required.

Nice To Haves

Bi-Lingual – Spanish

Responsibilities

Provide technical support to all individuals assigned to the Business Office Vendor Management Team.
Exhibit strong written and communication skills.
Demonstrate excellence in working with operating systems in the vendor management team which consists of but are not limited to the following: McKesson STAR, Escort, and all Microsoft Office Suite products, Med-Host, Power Chart and Quantros.
Have oversight responsibility for the workflow of nine vendors.
Manage the proper and timely flow and return of accounts from the vendors.
Train all new hires and staff on system upgrades, customer grievance handling and process/workflow changes.
Provide quality customer service.
Demonstrate a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.