Vendor Account Specialist
About The Position
•Daily follow up with vendors regarding all regionally assigned service orders that are in process, ensuring on time completion as required by Telgian and its customer contracts. •Working directly with the vendors, establish processes with the vendors' administrative teams to improve performance where needed; high focus on score‐card results. •Work directly with the Vendor Procurement Supervisor to review overall performance health of assigned region. Isolate vendors that are performing well and those needing improvement to establish and measure standards. Provide recommendations of how to exceed. •Assist Vendor Procurement Supervisor to proactively assign vendors to customer locations. Assignments based on vendors' current workload, rates/cost, and performance. •Act as vendors' first point of contact by communicating with vendors using phone and email to resolve all outstanding payment and quality opportunities. Escalate within vendors' organization when necessary •Performs other related duties as assigned by management.
Requirements
- Prior experience or training; Customer Service, Fire Protection Knowledge, VendorManagement
- High school diploma or general education degree (GED), or one to three months relatedexperience and/or training, or equivalent combination of education and experience.
- Associate degree (AA) or equivalent from a two-year college or technical school, or sixmonths to one-year related experience and/or training, or equivalent combination ofeducation and experience.
- Computer skills required; Microsoft Office Suite; Microsoft Dynamics AX preferred
Responsibilities
- Daily follow up with vendors regarding all regionally assigned service orders that are in process, ensuring on time completion as required by Telgian and its customer contracts.
- Working directly with the vendors, establish processes with the vendors' administrative teams to improve performance where needed; high focus on score‐card results.
- Work directly with the Vendor Procurement Supervisor to review overall performance health of assigned region. Isolate vendors that are performing well and those needing improvement to establish and measure standards. Provide recommendations of how to exceed.
- Assist Vendor Procurement Supervisor to proactively assign vendors to customer locations. Assignments based on vendors' current workload, rates/cost, and performance.
- Act as vendors' first point of contact by communicating with vendors using phone and email to resolve all outstanding payment and quality opportunities. Escalate within vendors' organization when necessary
- Performs other related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
