Vendor Services Analyst

Starr Insurance•New York, NY

About The Position

The Procurement Department is seeking an individual who will be a member of the Vendor Services team dedicated to the overall evaluation of our vendor partners and review of employee expense reports. This centralized Vendor Services Group manages all aspects of vendor verification, onboarding, and employee expense review. The individual will be part of a team assisting in the development and enhancement of the internal procedures followed in the evaluation process, including implementing technology and workflow to achieve a streamlined and modern risk assessment methodology.

Requirements

Experienced user of MS Office toolset (Word, Excel, PowerPoint).
Basic understanding of the different entities within a typical property & casualty insurance carrier and their role within the holistic organization.
Proven experience in providing service to internal stakeholders to achieve successful outcomes
Comfortable providing service to internal stakeholders to achieve successful outcomes
Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
Excellent oral and written communication skills with the ability to present comfortably to large groups
Strong relationship building and interpersonal skills
Professional and positive approach
Diligent with attention to detail
Ability to cope under pressure, particularly in response to individuals who may be agitated due to the issues they are experiencing
Adopts a collaborative approach and works well in a team
Able to handle multiple tasks and shifting priorities
Self-motivated & self-sufficient
Strong analytical and trouble shooting skills

Nice To Haves

Knowledge of Concur T&E platform and Workday Finance is preferred
2 or more years of experience in a vendor services role preferred
Proficiency speaking and reading Spanish is a plus
Experience in an accounting/audit role is a plus
Fraud detection experience is a plus
Knowledge of general ledger / accounts payable workflow technology a plus
Advanced Excel proficiency is a plus

Responsibilities

All vendor verification procedures to ensure that new vendors, or adjustments to existing vendors, meet Starr requirements and expectations
Onboarding of approved vendors to the appropriate Starr platforms
Detecting potential fraud as part of the organizational larger risk mitigation effort
Ongoing development of a globalized approach in reviewing T&E expenses throughout the company
Reviewing all expense reports submitted for payment to employees or allocated to the corporate card
Leading training for employees, either in groups or individually
Acting as a member of a centralized helpdesk for user inquiries
Implementing initiatives with the Corporate Travel manager to improve the T&E end user experience
Ensuring all expense reporting occurs timely for proper accounting and allocation
Monitoring employee spend trends to safeguard against financial & fraud-related risks
Assist on the communication of key internal process enhancements when necessary
Assist in continuous review of department’s (SOP) Standard Operating Procedures and process flows
Review supplier requests and input data into our Finance ERP and Claims systems
Verify vendor bank account / payee information.
Facilitate the resolution of employee issues pertaining to vendor verification and onboarding
Review expense report submissions to ensure compliance with T&E policy
Identify concerns or trends indicative of potential misuse or fraud
Troubleshoot user issues
Crosstrain on Vendor Services responsibilities
Assist in developing communications for internal circulation to proactively identify common obstacles to avoid or explain common pitfalls resulting in reports being rejected
Serve as a member of a centralized helpdesk for all end user T&E Expense queries
Take ownership of ensuring all expense reports containing corporate card expenses are filed timely to ensure proper and complete closing monthly for the various Finance areas
Contribute to the development of an internal playbook for staff members to follow that clarifies any unique or special handling for specific areas within the company
Offer process improvements that either enhance the user experience or automate compliance review against T&E policy
Suggest system audit rules targeted at minimizing employee misuse and fraud, as well as reducing unnecessary employee spending
Consistently review T&E policy to compare spending trends, ensuring policy is reflecting appropriate and reasonable expectations
Track, collect and deposit employee checks for personal corporate card usage