Vendor Services Specialist
About The Position
As a Vendor Services Specialist, you'll help ensure the vendor programs that support our restaurants run smoothly, efficiently, and with excellence. In this role, you'll partner with internal teams and external service providers to coordinate critical services, maintain operational standards, and support new restaurant openings and remodels. Your work helps us Make a Difference by delivering reliable support to restaurant operations, Serve with Heart through responsive partnership and service, Win as One by collaborating across teams and vendors, and Move Forward Boldly by helping drive continuous improvement and operational success across the business.
Requirements
- Bachelor's degree or equivalent combination of education and work experience
- Strong organizational skills with the ability to manage multiple priorities
- Ability to build effective partnerships with internal and external stakeholders
- Strong verbal and written communication skills
- Attention to detail and commitment to accuracy
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Ability to analyze information and recommend practical solutions
- Ability to work independently and collaboratively in a fast-paced environment
Nice To Haves
- Experience supporting vendor management or supplier programs
- Experience monitoring service delivery, service agreements, or operational performance metrics
- Knowledge of contract administration processes
- Experience coordinating projects, remodels, or multi-location service programs
- Familiarity with restaurant, retail, hospitality, or multi-unit operations
- Experience working with vendor management, procurement, or work-order systems
Responsibilities
- Monitor vendor performance and service level agreement (SLA) compliance
- Coordinate service requests between Operations and vendor partners
- Support onboarding of new vendors and distribution of required documentation
- Maintain vendor records, databases, and service documentation
- Track inspections, regulatory services, and recurring service schedules
- Assist with vendor sourcing research and contract administration activities
- Evaluate service requests outside existing agreements and support cost analyses
- Coordinate vendor-supported services for new restaurant openings and remodels
- Identify service issues and help drive timely resolution
- Support process improvements that enhance service quality and consistency
Benefits
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits
- Short-term and Long-term Disability Benefits
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
